Privacy Policy

Glowvara (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit glowvara.net or make a purchase from us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following personal information:

• Identity data: name, date of birth (for age verification).
• Contact data: email address, phone number, billing and shipping address.
• Transaction data: details of products purchased and payment records.
• Technical data: IP address, browser type, device information, and pages visited.
• Marketing preferences: whether you have opted in to receive communications from us.

We do not collect full payment card numbers; these are handled directly by Shopify Payments in accordance with PCI-DSS standards.

We use the information we collect to:

• Process and fulfil your orders, including dispatch and delivery notifications.
• Verify your eligibility (18+ and research-purpose compliance).
• Manage your customer account and respond to enquiries.
• Send transactional emails (order confirmations, shipping updates).
• Send marketing communications if you have opted in — you may opt out at any time.
• Improve the Site, analyse usage patterns, and prevent fraud.
• Comply with legal obligations.

We may share your information with the following third parties:

• Shopify Inc. — our e-commerce and payments platform. Shopify processes your order data and payment information. See Shopify’s Privacy Policy.
• Vercel Inc. — our hosting provider. Vercel may process access logs. See Vercel’s Privacy Policy.
• Courier and logistics providers — your name and delivery address are shared with our shipping partners solely to fulfil your order.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We use cookies and similar tracking technologies to enhance your browsing experience, analyse Site traffic, and personalise content. Cookies may be set by us (first-party) or by third-party services such as Shopify and Vercel Analytics.

You can control cookies through your browser settings. Disabling cookies may affect certain Site functionality, including the shopping cart.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, and reporting requirements. Order records are retained for a minimum of 7 years in accordance with Australian tax law.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS. Payment information is processed by Shopify using PCI-DSS compliant infrastructure.

No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of direct marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us using the details below.

Our Site is not intended for persons under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

For privacy enquiries, to access your data, or to make a complaint, please contact us via WhatsApp at +61 448 807 583.